Please list your special request(color,packages,value of declaration etc.) in the REMARK when you make payment.All items will be shipped out within 2-3 business days after the payment.You will be notified by email with the tracking number.Free Ship by DHL or Epacket as a gift and be ensured all of our orders will be arrived in the shortest time.Please note that the shipping cost does not include any import taxes.
RETURN & EXCHANGE
ELANROMAN will take responsibility for quality problems such as the degumming,break off the outsole,damage,wrong size or wrong colour,our good quality could face any detailed examination.Please email pictures or video of the issue to us and we'll provide you with further instruction on where returns should be shipped,or the amount you will be refunded.Merchandise which is damaged or missing components is not refundable.If unsatisfied with received item not about the quality,please return it within 7 days for a replacement or money back.Transport expense for back and forth should undertake by the buyer
FEEDBACK & PROMISE
If you are satisfied with our product and service,please leave us positive feedback& a 5 star review！If you are unhappy with our service or any other problem,please contact us before leaving feedback and we will resolve the issues immediately,thank you!We deeply hope that you are pleased with your purchase from us.Our job is make your purchasing a worry free experience.Our goal is customer satisfaction!
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|
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online shopping, buying directly from manufacturers?
- Go to Alibaba.com and enter the wanted item into search field.
- Having made your choice, click "Contact supplier" button on the right
- On the next page enter your request and click "Send" button.
- Upon clicking you will be asked to get registered. Do it and wait for the reply.